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Companies with LGBT-supportive policies outperform the competition

CSUF professor of management links policies, productivity and profitability

11/22/2019
in Editorials, Featured, Guest Editorial, Opinion & News, Opinions
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Companies with LGBT-supportive policies outperform the competition

Research by Shaun Pichler, chair and professor of management at Cal State Fullerton, links LGBT-supportive policies to productivity and profitability. Supportive companies tend to outperform their competitors over time and employers that rescind such policies see declines in firm value, productivity, and profitability. (Courtesy Photo)

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Research by Shaun Pichler, chair and professor of management at Cal State Fullerton, has shown that companies with LGBT-supportive policies tend to outperform their competitors over time, and if those policies are rescinded, firm value, productivity, and profitability declines.

Such policies have a positive effect among all employees at a firm — not just LGBT workers — and this effect occurs even in states with anti-discrimination laws.

Pichler’s interest in studying fairness and support in organizations was fueled by his own experience in industry, where he saw discriminatory actions and the suffering they caused.

Why do LGBT-supportive policies impact the bottom line favorably?

My colleagues and I were among the first researchers to demonstrate a link between LGBT-supportive policies and firm performance, but we weren’t able to tease out exactly why this occurs. However, we suspect there are two key reasons: these firms are able to attract and retain more highly qualified workers than their competitors, and they are more attractive to LGBTQ+ consumers, a community with the estimated purchasing power of $917 billion in 2016, according to Forbes magazine.

Why does discontinuing such policies lead to decreases in firm performance?

When firms discontinue LGBT-supportive policies, they are less attractive as employers of choice, which leads to less qualified applicants, job incumbents, and lower levels of retention of top talent. Moreover, they are less attractive to LGBT consumers. Firms experience performance decrements over time as they become less attractive or less competitive in both their labor and product or service markets.

Why do the benefits of these policies persist in the presence of state anti-discrimination laws?

This finding is something that we didn’t expect. We thought that the effects of LGBT-supportive policies would be mitigated in states with legal protections because these workers would know that they have protections at the state level. In hindsight, though, what seems to matter to workers is whether or not they feel fairly treated and supported by their employer.

Why do LGBT-supportive policies have a positive impact on all workers at a firm?

We theorized that these policies should have a positive effect on all workers because they send the signal that the company values and supports everyone. This signal should create a more positive diversity climate and increase perceptions of organizational justice and fairness among all workers. When employees feel that their work environment is more inclusive, fairer and more supportive, they tend to be happier, healthier and more productive.

Since there are no federal mandates for firms to support LGBT workers, when they do, they are going above and beyond to offer a strong signal to potential applicants and their workforce. This is similar to what we have found in studies of on-site childcare — even non-parents tend to react positively to this benefit because the employer is signaling they care about their employees and want to do what they can to support them.

What are your next projects related to LGBT issues?

My colleagues and I are working on a cross-cultural comparison of LGBT equality indexes from several countries. These indexes monitor the diversity climate and inclusiveness of firms. We want to better understand how a country’s culture influences the design and use of the indexes, and how the indexes might influence LGBT rights in their respective countries.

Tags: Cal State FullertonLGBT-supportive policiesLGBTQ San Diego County NewsShaun Pichler
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Volume 4, Issue 9, February 2023

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AIDS Memorial Groundbreaking to be Held February 1 AIDS Memorial Groundbreaking to be Held February 10th!. For over 35 years, there has been a campaign for San Diego to join cities across North America to establish an AIDS Memorial honoring and remembering the over 8,500 men, women, and children who have died of AIDS. Read full story on the link below.

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The Devil is alive in the United States, and it li The Devil is alive in the United States, and it lives in right wing, Republican driven state legislators. According to an article written by Matt Loffman for PBS, the Human Rights Campaign has identified 30 state legislators who proposed more than 115 bills targeting Transgender, Gender Non-Conforming, and Non-Binary rights in their states. Everything from participation in sports to accessing medical care has been attacked. According to a poll conducted by PBS NewsHour/NPR/Marist fewer than 3 in 10 people support any anti-Trans legislation, yet the Republic legislators continue to introduce and vote for all of them. It is hard to understand why these Republicans are voted into office over and over when they obviously do not reflect the wishes of their constituents. click link to read more

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What started as a personal social media project vi What started as a personal social media project via Instagram during the pandemic, Hillcrest San Diego has become a 10K subscriber resource for news, history, memes, and all things Hillcrest. We caught up with Rick Cervantes the force behind the account to get to know more about the motivation behind it, the plans for the Instagram account and the upcoming inaugural #hillcrestsandiego Honors with its reception schedule for Monday February 6 at Uptown tavern to honor local community members and organizations.
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